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DIALYX

Solutions tailored for
your role and industry

Whether you're a Manager, QA Specialist, or Trainer, Dialyx provides the tools you need to transform every interaction into an opportunity.

Role-specific Solutions

Specific tools for each member of your team.

For Managers

Lead with Data, Not Guesswork

Eliminate blind spots in operations and make decisions based on real data, not assumptions. Save over 20 hours per week by automating reports.

Real-time dashboards for complete visibility
100% automated QA coverage
Proactive alerts for critical issues
Improve team performance by 30%
Manager Dashboard
For QA Specialists

Focus on What Matters

Automate routine tasks and focus on calls that truly matter. Achieve 10x greater coverage of audited calls.

AI pre-scoring for all calls
Automatic prioritization of problematic calls
Automatic transcriptions for quick analysis
Consistent and objective scoring
QA Workflow
For Trainers

Train Smarter with AI

Provide personalized feedback and track each agent's progress. Transform generic training into targeted coaching sessions.

Personalized coaching recommendations
Performance trend tracking
AI-generated automatic feedback
Accelerated agent development
Coaching Dashboard

Industry-specific Solutions

Adapted to your business specifics.

Customer Support

  • First-call resolution
  • Customer satisfaction
  • Efficient ticket handling

Sales

  • Close rates optimization
  • Objection handling
  • Script adherence

Technical Support

  • Issue resolution tracking
  • Knowledge accuracy
  • Escalation management

Retention

  • Churn risk prediction
  • Win-back strategies
  • Customer lifetime value

Ready to optimize your team?

Regardless of role or industry, Dialyx helps you achieve measurable results from the first month.