DIALYX
We use the most advanced open-source technology (WhisperX) to achieve over 95% accuracy in Romanian and English. The system automatically identifies who is speaking (agent vs. client) and provides precise word-level timestamps.
Agent • 00:12
Bună ziua! Numele meu este Andrei. Cu ce vă pot ajuta astăzi?
Client • 00:15
Salut, am o problemă cu factura pe luna trecută. Mi se pare că e prea mare.
Agent • 00:22
Îmi pare rău să aud asta. Haideți să verificăm împreună detaliile contului.
An overview of all activity. Filter, sort, and analyze every interaction in detail.
Sort by date, duration, sentiment, agent, or call type (Inbound/Outbound).
Audio player synced with transcript, emotional timeline, and custom notes.
Delete, export, or re-analyze hundreds of calls simultaneously with a few clicks.
| Status | Agent | Client | Durată | Sentiment | Data |
|---|---|---|---|---|---|
| Processed | Andrei P. | 0722... | 4:12 | Positive | Azi, 14:30 |
| Processed | Maria I. | 0745... | 2:45 | Neutral | Azi, 14:15 |
| Flagged | Ionut S. | 0733... | 12:05 | Negative | Azi, 13:50 |
| Processing | Elena D. | 0766... | --- | --- | Azi, 14:42 |
See calls in real-time as they enter the system. Monitor processing status and receive instant alerts for compliance issues or low scores.
Stop wasting time listening to hours of recordings. Search directly in transcribed text by keywords, filter by sentiment or agent, and export results in seconds.
Drag & drop batch upload
REST / GraphQL support
Asterisk, FreePBX, etc.
Salesforce, HubSpot
Upload your first call for free and get analysis results in 2 minutes. No credit card, no obligations.
Supports .mp3, .wav, .m4a files
